THIS NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION AND COMMUNICATION PREFERENCES MAY BE USED, DISCLOSED, AND PROTECTED

AND HOW YOU CAN ACCESS THIS INFORMATION OR MANAGE YOUR COMMUNICATION PREFERENCES. PLEASE REVIEW IT CAREFULLY.

Effective Date: April 2, 2026

Last Updated: June 17, 2026

 

Our Commitment to Your Privacy

Anderson Pharmacy ("we," "us," or "our") is committed to protecting the privacy of your health information. We are required by law to maintain the privacy of your Protected Health Information ("PHI"), to provide you with this Notice of our legal duties and privacy practices regarding PHI, and to follow the terms of the Notice currently in effect.

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This Notice applies to Anderson Pharmacy located at 1864 E Washington Blvd #105, Pasadena, CA 91104, and to all of our staff, employees, and volunteers.

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How We May Use and Disclose Your Health Information

The following categories describe the ways we may use and disclose your PHI. For each category, we explain what we mean and give some examples.

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1. Treatment

We may use and disclose your PHI to provide, coordinate, or manage your health care and related services. For example, we may share your information with physicians, nurses, or other health care providers involved in your care, or when we fill a prescription or consult with another pharmacist.

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2. Payment

We may use and disclose your PHI so that treatment and services you receive may be billed and payment may be collected from you, an insurance company, or a third party. For example, we may share your PHI with your health insurance plan to obtain payment for the prescriptions we provide.

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3. Health Care Operations

We may use and disclose your PHI for our health care operations, which are necessary to run our pharmacy and ensure that all of our patients receive quality care. For example, we may use your information to evaluate the performance of our staff, conduct quality assessment activities, or contact you for appointment reminders.

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4. Vaccination Appointment Scheduling

When you submit a vaccination appointment request through our website, we collect your name and email address for the sole purpose of scheduling and confirming your appointment. This information is used only to contact you directly and is not shared with third parties for marketing purposes.

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5. As Required by Law​

We will disclose PHI when required to do so by federal, state, or local law. For example, we may be required to report certain communicable diseases to public health authorities.

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6. Public Health Activities

We may disclose your PHI to public health authorities for activities such as preventing or controlling disease, injury, or disability; reporting births and deaths; or reporting reactions to medications or problems with products.

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7. Health Oversight Activities

We may disclose PHI to health oversight agencies for activities authorized by law, including audits, investigations, inspections, and licensure activities.

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8. Law Enforcement

We may disclose PHI to law enforcement officials under limited circumstances, such as in response to a court order, subpoena, or warrant, or to identify or locate a suspect or missing person.

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9. Serious Threats to Health or Safety

We may use or disclose PHI when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

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Your Rights Regarding Your Health Information

You have the following rights regarding PHI we maintain about you:

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Right to Inspect and Copy

You have the right to inspect and copy your PHI that is maintained in a designated record set, which generally includes medical and billing records. To request access, submit a written request to our Privacy Officer. We may charge a reasonable fee for copying and mailing.​

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Right to Amend

If you believe that information in your record is incorrect or incomplete, you may request that we amend the information. We may deny your request under certain circumstances. All requests must be made in writing and must explain why the information should be amended.

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Right to an Accounting of Disclosures

You have the right to request a list of disclosures we have made of your PHI in the six years prior to your request. The list will not include disclosures for treatment, payment, or health care operations.

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Right to Request Restrictions

You have the right to request a restriction or limitation on the PHI we use or disclose about you for treatment, payment, or health care operations. We are not required to agree to your request unless the disclosure is to a health plan for payment or health care operations purposes and the PHI pertains solely to a health care item or service for which you have paid us in full.

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Right to Request Confidential Communications

You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we contact you only at a specific phone number or address.

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Right to a Paper Copy of This Notice

You have the right to a paper copy of this Notice at any time, even if you have agreed to receive this Notice electronically. You may obtain a copy by contacting our Privacy Officer.

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Uses and Disclosures Requiring Your Authorization

Other uses and disclosures of your PHI not described in this Notice will be made only with your written authorization. You have the right to revoke that authorization at any time, in writing, except to the extent that we have already taken action in reliance on your authorization.

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We will not use or disclose your PHI for the following purposes without your written authorization:

• Most uses and disclosures of psychotherapy notes

• Uses and disclosures for marketing purposes

• Disclosures that constitute a sale of PHI

• Any other uses or disclosures not described in this Notice

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SMS Communications Privacy Policy

Anderson Pharmacy is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us through SMS communications. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Website: Https://www.andersonpharmacy.com/ 

Phone Number: 626-398-1696

 

By opting in to receive SMS messages from Anderson Pharmacy, you agree to the terms outlined in this Privacy Policy and our SMS Terms and Conditions. If you have any questions or concerns, please contact us directly.

 

1. SMS Consent Communication

When you opt-in to receive SMS communications from Anderson Pharmacy, we collect your phone number and any other necessary information to communicate with you via text messages. This information is not shared with third parties for marketing purposes. We respect your privacy and are committed to keeping your data secure.

 

2. Types of SMS Communications

If you have opted in to receive SMS messages from Anderson Pharmacy, you may receive messages regarding the following:

• Customer support 

• Follow-up on Inquiries

• Billing Questions

 

3. Message Frequency

The frequency of SMS messages may vary based on the type of communication you are receiving. For example, you may receive up to 3 SMS messages per week regarding customer support, billing inquiries, or other related communications.

 

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5. Opt-In Method

You may opt in to receive SMS messages from Anderson Pharmacy in the following ways:

• Verbally, during a conversation with a representative

• By initiating an SMS message to 626-398-1696

 

6. Opt-Out Method

You have the right to opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive from Anderson Pharmacy. Alternatively, you can contact us directly at 626-398-1696 or Connect@andersonpharmacy.com to request removal from our messaging list.

 

7. Help and Support

If you are experiencing any issues or need assistance, you can reply with the keyword "HELP" to any SMS message you receive. Alternatively, you can contact us directly at 626-398-1696, Connect@andersonpharmacy.com, or visit our website at Https://www.andersonpharmacy.com/ for more information.

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Our Legal Duties

We are required by law to:

• Maintain the privacy and security of your PHI

• Provide you with this Notice of our legal duties and privacy practices

• Notify you following a breach of unsecured PHI

• Abide by the terms of this Notice

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We reserve the right to change the terms of this Notice, and to make the revised Notice effective for PHI we already have about you as well as any information we receive in the future. We will post the current Notice on our website at andersonpharmacy.com. You may request a copy of any revised Notice by contacting us.

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How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with Anderson Pharmacy or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with us, contact our Privacy Officer using the information below. We will not retaliate against you for filing a complaint.

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Contact Information

For questions about this Notice or to exercise any of your rights, please contact:

 

Privacy Officer:

Marva Brannum, CEO

Anderson Pharmacy

1864 E Washington Blvd #105

Pasadena, CA 91104

Phone: (626) 398-1696

Email: connect@andersonpharmacy.com

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You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at: www.hhs.gov/ocr/privacy/hipaa/complaints/